Memorial Physician Practices Resumes In-Person Appointments

Patients can see providers in person beginning May 18th 

Las Cruces, NM (May 11, 2020) – Last month, out of an abundance of caution and in accordance with federal and state guidance, non-urgent outpatient visits were rescheduled, as clinically appropriate, to help minimize the spread of illness during the novel coronavirus (COVID-19) pandemic. Today, current projections indicate a lower than expected volume of COVID-19 in the region, which means less strain on healthcare resources and the opportunity to safely resume in-person appointments. The Memorial physician practices will initially focus on scheduling patients in the short-term who have time-sensitive needs or chronic health conditions. 

These practices include Memorial Family Medicine, Memorial Bone+Joint, Memorial Colon & Rectal, Memorial Ear, Nose & Throat, Memorial Internal Medicine, Memorial Plastic & Reconstructive Surgery, Memorial Urgent Care, Memorial Weight Loss Center, Memorial Wellness Center, General Surgery Associates, NM Cardiac Care, New Mexico Cardiovascular Associates, and Women’s Medical Associates. 

“We are committed to providing high-quality care and protecting the health and safety of everyone who walks through our doors as we begin scheduling appointments in our physician office once again,” said Rebecca Burkhartsmeier, Director, Physician Services. “Our goal is to get back to providing the personalized care our patients expect in a way that continues to support our ongoing COVID-19 response and maintains a clean and safe environment for our team and those we serve.” 

Telehealth visits are still being offered as well, which give patients the opportunity to have a virtual visit with their provider. Patients can call the office and ask whether a televideo or telephonic appointment is appropriate for their needs. 

Throughout the COVID-19 pandemic, the practices have been carefully following guidance from the New Mexico Department of Health and the Centers for Disease Control and Prevention (CDC). Additionally, it has continually monitored the prevalence of the virus in the community and taken all precautionary measures to conserve supplies and safeguard patients, providers, and staff against the spread of COVID-19. 

The practices will continue to screen everyone who enters the facility and ask them to bring a cloth mask or bandana to wear during their visit. Visitors will be restricted to essential caregivers until further notice. Additionally, the facility has implemented new processes and procedures to further protect the health of patients, providers, and employees. These include: 

  • Pre-screening all patients for COVID-19 symptoms; 
  • Using block scheduling for sick and well patients; 
  • Minimizing patient overlap for appointments; 
  • Enabling patients to wait in their cars until their exam room is available, if medically appropriate; 
  • Removing all shared items from the waiting and exam areas, such as magazines, pens, education materials, etc.; 
  • Promoting social distancing in our waiting areas; 
  • Cleaning the waiting room after each patient. 

For more information or to make an appointment, visit